Infrastructure - Downtime of hosting services (Resolved)
  • Priority - Critical
  • Affecting Server - Web1
  • Our data centre provider has informed us of a scheduled outage as detailed below: Maintenance Type: Infrastructure Expected downtime duration: <8 hours This will occur between 00:00 and 08:00 on 02/10/2010 (UK Time) This outage is necessary as the data centre need to increase their UPS backup power capacity, however the electronic panel the UPS's connect to has a fault that means further expansion is not possible without repairing or replacing the electronic panel. This maintenance requires all servers support by the UPS's connected to the panel to be powered of while the problem is rectified.

  • Date - 10/10/2010 02:00 - 14/05/2012 22:25
  • Last Updated - 04/09/2010 21:01
Downtime for hardware upgrade (Resolved)
  • Priority - High
  • Affecting Server - Web1
  • Customer on our Web1 server will experience a short outage during the above time during which the server will be powered down and additional RAM added. This will improve the responsiveness of the server and benefit all customers. Downtime is expected to be less than 10 minutes.

    We apologise for inconvenience caused.

  • Date - 13/10/2009 22:04 - 15/10/2009 22:13
  • Last Updated - 12/10/2009 20:07
Emergenct Network Maintenance (Resolved)
  • Priority - High
  • Affecting System - Data Centre Network
  • We have just received notice of urgent network maintenance our data centre provifer need to perform tonight:

    We need to perform some emergency network as soon as possible. This has been scheduled for tonight, which we appreciate is very short notice. We need to reboot a router to install new software, and this reboot will take up to 45 minutes. We will do everything we can to speed up the process as much as we can and reduce the maintenance time.

    Date: 24/09/2009
    Window: 23:00 for 2 hours
    Duration: < 45 minutes.

    The maintenance is to perform an emergency upgrade of Cisco software. We are using a Cisco VSS-1440 as part of our network core, and we have been experiencing some reduced performance with it today. There is no cause within our network configuration and set up of this, and it started to have a detrimental effect on some clients today. We escalated this to the Cisco TAC team, who have diagnosed a fault with the software on the router in the form of a memory leak. Cisco has supplied us with a new version of the software for the router which will fix the memory leak and slow performance.

    The nature of this problem is that it will escalate as time goes on, which is why we want to apply the fix as soon as core business hours finish today. Please accept our apologies for the short notice, we hope our clients appreciate this problem was out of our control caused by Cisco software, and we are working as best we can to resolve it quickly.


    Ynos Hosting apologises for any inconveniece this may cause to our customers.

  • Date - 00/00/0000 00:00 - 26/09/2009 13:02
  • Last Updated - 24/09/2009 21:50
Scheduled downtime of server Web1 (Resolved)
  • Priority - Critical
  • Affecting Server - Web1
  • We have been informed by our data centre provider, who host our server Web1, that they will be moving the server to a new higher specification data centre during the timeslot given above. This will result in a short outage of all hosting services that reside on this server for a period of approximately 2 hours during the scheduled window. A full backup of the server will be made to protect the data on the server before the move but all customers with hosting on this server are advised to make use of the backup facility in their cPanel control panel before the scheduled downtime.

    We apologise for any inconvenience caused.

  • Date - 17/08/2009 22:00 - 12/10/2009 20:07
  • Last Updated - 07/08/2009 00:30
PHP Upgrade (Resolved)
  • Priority - Medium
  • Affecting System - All web servers
  • We will be performing a PHP upgrade to the latest minor version (5.2.10) tonight some time after 10pm. This may result in a short period of downtime for customers who make use of PHP. If you experience any issue after the upgrade then please consult the documentation on php.net. You can of course always raise a support ticket with us and we will do our best to assist.

  • Date - 12/07/2009 00:00 - 13/07/2009 00:52
  • Last Updated - 12/07/2009 13:01
Backup server offline (Resolved)
  • Priority - Critical
  • Affecting Server - Remote Monitoring and Backup
  • There is currently an issue with the network our backup server connects to. The means the backup is currently offline. Engineers are onsite assessing the problem and service should be restored shortly. As backups take place overnight this should not effect any hosting servces.

  • Date - 01/04/2009 12:32 - 01/04/2009 17:21
  • Last Updated - 01/04/2009 12:34
PHP upgrade (Resolved)
  • Priority - Medium
  • Affecting System - All hosting services
  • We shall be performing a software upgrade on all hosting services during the above time slot. This is to upgrade PHP to the latest version (5.2.9).

    As a result all websites will be effected for a short period (5 minutes) while the upgrade occurs. Other services such as email and FTP should be uneffected.

  • Date - 31/03/2009 22:00 - 01/04/2009 09:53
  • Last Updated - 30/03/2009 18:41
Offsite backup unavailable (Resolved)
  • Priority - Medium
  • Affecting Server - Remote Monitoring and Backup
  • During the outlined schedule our offsite backup server will be unavailable for access by our hosting server. This is because of power supply maintainance that EDF Energy are perfoming, which will effect the network the backup server is connected to.

    Daily backups are done at night so this should not impact on the safety of customers data but this outage is considered to be an 'at risk' period.

  • Date - 15/01/2009 08:30 - 15/01/2009 17:00
  • Last Updated - 16/01/2009 21:35

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3 PHP Info Server Load Uptime
Remote Monitoring and Backup PHP Info
Web1 PHP Info